Questions and answers
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What is the Loyalty Club?
Which benefits does the Loyalty Club offer?
What is bonus money?
How much time do I have to complete a level?
Personal settings - what is that?
How do I change my e-mail address?
How do I change my security question?
How do I change my password?
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Pay In/ Pay Out
What are the IBAN- and the BIC-codes?
Is there a minimum payout amount?
Are there any additional costs tied to a payout?
Are there any additional costs connected to depositing money?
How can I deposit money onto my player account?
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What are slot games?
How do I find a game?
How do I play?
How does the split screen work?
What’s the “Gamble”-game?
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What is a bonus and can it be used?
How does bonus conversion work?
Registration / Login
How can I register?
How do I verify my email address?
How can I log in?
I can’t login – how do I proceed?
I forgot my password – how do I proceed?
Rules of Conduct
How can I play responsibly?
How does the random number generator work?
A game requires „Flash“ – what do I do?
A game requires „Unity“ – what do I do?
Important account notice
I have requested a payout. What documentation do you require to process my payout?
I have requested a payout of my pending balance. Where can I payout my pending balance?
Should I not request a payout, what will happen to any pending balance on my SuperGaminator account?