Questions and answers

Loyalty Club 4

• What is the Loyalty Club?
• Which benefits does the Loyalty Club offer?
• What is bonus money?
• How much time do I have to complete a level?

Dashboard 11

• Account Verification
• Personal settings - what is that?
• How do I change my e-mail address?
• How do I change my security question?
• How do I change my password?

View all 11

Pay In/ Pay Out 10

• What are the IBAN- and the BIC-codes?
• Is there a minimum payout amount?
• Are there any additional costs tied to a payout?
• Are there any additional costs connected to depositing money?
• How can I deposit money onto my player account?

View all 10

Play 6

• What are slot games?
• How do I find a game?
• How do I play?
• How does the split screen work?
• What’s the “Gamble”-game?

View all 6

Promotions 3

• Available promotions
• What is a bonus and can it be used?
• How does bonus conversion work?

Registration / Login 5

• How can I register?
• How do I verify my email address?
• How can I log in?
• I can’t login – how do I proceed?
• I forgot my password – how do I proceed?

Rules of Conduct 2

• How can I play responsibly?
• How does the random number generator work?

Technical Help 2

• A game requires „Flash“ – what do I do?
• A game requires „Unity“ – what do I do?

Important account notice 3

• I have requested a payout. What documentation do you require to process my payout?
• I have requested a payout of my pending balance. Where can I payout my pending balance?
• Should I not request a payout, what will happen to any pending balance on my SuperGaminator account?